
Refund policy
Without prejudice to the exceptions referred to in art. 59 of the Consumer Code applicable to this case, the Consumer Customer, pursuant to and within the limits of art. 52 of the aforementioned Code, has the right to withdraw from the contract concluded online with "Baggie" withinfourteen working days from receipt of the purchased product, without penalty and without the need to specify the reason. In the case of "subscriptions", the term of fourteen days starts from the day of delivery of the first "foodbox".
Following the right of withdrawal exercised, the Customer can return the items purchased and obtain a refund of the price paid in the manner indicated below.
In order for the Customer to make use of the right of withdrawal, the returned "foodbox" must be intact (not being able to disregard the characteristic of the object of the contract constituted by the "surprise" effect), has not suffered damage and is fully compliant how it was delivered (i.e. with original label, documentation, accessories, packaging and packaging).
To exercise the right of withdrawal, it is necessary to send a specific e-mail to info@baggie.it with the subject "exercise of the right of withdrawal" and containing an explicit declaration of the decision to withdraw from the contract, indicating the order number.
The Customer will be notified, again via email to the address used by the same for the communication, the confirmation of receipt of the withdrawal exercised.
Obligations of the Customer in the event of withdrawal.
The "Consumer Customer" is obliged to return the "foodbox" in its entirety ("partial" withdrawal is excluded) within fourteen days from the date on which he communicated the withdrawal, returning - at his own expense - the "foodbox" to the address of the seller.
The Customer is responsible for any decrease in the value of the goods and in this case the refund will be made to the extent proportionally reduced to the ascertained decrease.
Within thirty days of the arrival of the returned package, "Baggie" will refund the value of the goods with the same payment instrument used by the Customer or alternatively by bank transfer using the data that the Customer will communicate via e-mail.
Exceptions to the right of withdrawal.
Without prejudice to the exceptions of art. 59 of the Consumer Code applicable to the case in point, the Seller informs the Customer, in particular and by way of example, of the following cases in which the right of withdrawal does not work:
- supply of goods made to measure or clearly personalized (eg "foodbox" specially adapted for the customer);
- supply of goods which risk deteriorating or expiring rapidly;
- supply of sealed goods which cannot be returned for hygienic reasons or related to health protection and have been opened after delivery;
- supply of goods which, after delivery, are by their nature inseparably mixed with other goods.